Crashes when I press play!! Please help

[kyvr01]

Hey!

Bought me first computer and game in about 6 years, CNC 4!!!!!! Only problem is that I can only get as far as pressing the "play" button on the first game and it crashes by throwing me back into windows and displaying a big window tiltled "game crash"

Any ideas guys?

Cheers

Tone

[EddySaf]

When I bought my new computer and connected online the first thing I did was update my software and hardware. There was heaps of Windows Updates even updates after updates. So maybe you can tell us if you did all the software hardware updates for your new computer, for if not it might not function properly after pressing a play button.

Can you tell us a bit more about the big window tiltled "game crash".

To give us an idea of your computer can you post a DXDIAG as maybe others and myself might be able to spot something that might be causing the problem. Here is how:

* Hold the Windows button on your Keyboard and press the "R" key.
* In the box, type the following: DXDIAG, then click OK.
* The Dxdiag program should appear. Click on the Save All Information button.
* Save the file somewhere easy to remember like your Desktop.
* Open the dxdiag text file and copy (only) the following sections into your post:
--- System Information
--- DxDiag Notes
--- Display Devices
--- Sound Devices

[kyvr01]

Thanks for the reply Eddy. I've already updated everything I can think of and I've attached a pic of the "game crash" window. Everything you've asked for should be below if I've done it right.


Tone

System Information
------------------
Time of this report: 7/17/2011, 13:14:13
Machine name: KYVR-01
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 12/23/10 19:51:38 Ver: 24.03
Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 7934MB RAM
Page File: 2075MB used, 13790MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: The file atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

Display Devices
---------------
Card name: ATI Radeon HD 4250
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9715)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9715&SUBSYS_843E1043&REV_00
Display Memory: 3064 MB
Dedicated Memory: 252 MB
Shared Memory: 2811 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM029F
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver File Version: ()
Driver Version: 8.710.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
Device Identifier: {D7B71EE2-D455-11CF-2064-3FA4A1C2C535}
Vendor ID: 0x1002
Device ID: 0x9715
SubSys ID: 0x843E1043
Revision ID: 0x0000
Driver Strong Name: oem6.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS880:8.710. 0.0:pci\ven_1002&dev_9715&subsys_843e1043
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: ATI HDMI Output (ATI High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_791A&SUBSYS_00791A00&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtiHdmi.sys
Driver Version: 7.11.0000.7703 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/28/2010 15:33:38, 116736 bytes
Other Files:
Driver Provider: ATI Technologies Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

[EddySaf]

I've attached a pic of the "game crash" window.

I cannot see a picture, maybe it might have been too large to attach. Can you tell us what was the error message inside that "game crash" window.

[kyvr01]

:Can't open patch stream data\worldbuilder.manifest 256 addresses:
(unknown)(0): CNC4.game+436565 Debug::PrestaticInit+2597
etc

Thats the first 2 lines. I've tried to attached the pic again.

Tone

[kyvr01]

Grrrrrrrr.

It suddenly occured to me to try and reinstall the game. So I tried and noticed the option to repair. Too good to be true I thought but tried anyways. Now when I start the game it has a shiny new window that tells me the "launcher has stopped working".

(bangs head against wall)

Tone

[kyvr01]

Don't know if this helps but I've just downloaded a game off Steam called "Universe at War". Mainly to see if it would work and funnily enough it doesn't!

I Get a little box this time that say "Abmornal game exit detected"

Don't know if this sheds any light on my main CNC4 problem.

Tone

[EddySaf]

Repair??? To uninstall the game and then install it again I don't think that there is a "repair". Well I was going to suggest to uninstall then install it again this as what you have on your computer might have been somehow corrupted. That error message "Can't open patch stream data......" could possibly happen with other games.

Next I was going to suggest to check your antivirus and firewall to see if the game has access for if not that could possibly cause a crash.

Also in regards to access and being a new computer do you really have User Access Control (UAC) turned on or off, maybe you might be interested in reading this.
http://support.ea.com/app/answers/detail/a_id/380

If you tried all of the above and still have a problem then contact EA Support via the link "Contact Us" which is on the left hand side of this page.
http://support.ea.com/

[kyvr01]

KIXED IT!!! I think!

http://forums.commandandconquer.com/jforum/posts/list/120/38104.page

this link to another thread held the answer. It got the game running at least anyways.

Hope this helps anyone else.

Tone