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  1. #1

    Game freezes then crashes when on anygraphics seetings higher than low

    I am running Red Alert 3 on windows XP, Intel Core2 Quad Q6600@ 2.40Ghz with 3.25 gigs of ram. I have a NVidia GeForce 8800GT graphics card.
    I can start any type of game (mostly play campaign) and in about five minutes or so the screen will freeze, sound will keep playing for a little then gets choppy stopping and starting again. Keyboard is unresponsive. This happens for a long time with the computer eventually crashing, sometimes I get a blue screen, sometimes only the game crashes and sends me back to the desktop. This happens if I set the graphics to anything higher than the low setting. Seems like my computer should be able to run at high or at least medium srttings. When I hit the default button on the settings screen it automatically chooses ultra high settings. Any help would be greatly appreciated. Thanks.

    Here is my DirectX diagnostics:
    ------------------
    System Information
    ------------------
    Time of this report: 9/2/2011, 19:31:53
    Machine name: EFFIT
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
    Language: English (Regional Setting: English)
    System Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
    System Model: MS-7345
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs)
    Memory: 3328MB RAM
    Page File: 509MB used, 4706MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce 8800 GT
    Manufacturer: NVIDIA
    Chip type: GeForce 8800 GT
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0611&SUBSYS_200E107D&REV_A2
    Display Memory: 512.0 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0012.8026 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 8/3/2011 04:49:00, 4210816 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 8/3/2011 04:49:00, 12542592 bytes
    Device Identifier: {D7B71E3E-4551-11CF-976C-020003C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x0611
    SubSys ID: 0x200E107D
    Revision ID: 0x00A2
    Revision ID: 0x00A2
    Video Accel: ModeMPEG2_C ModeMPEG2_D
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    -------------
    Sound Devices
    -------------
    Description: SB X-Fi Audio [EC00]
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_002C1102&REV_00
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: ctaud2k.sys
    Driver Version: 5.12.0001.1187 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 8/16/2006 20:17:09, 500480 bytes
    Other Files:
    Driver Provider: Creative
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 1, 192000
    Static/Strm HW Mix Bufs: 128, 128
    Static/Strm HW 3D Bufs: 128, 128
    HW Memory: 0
    Voice Management: Yes
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

  2. #2
    Banned
    Join Date
    Feb 2011
    Location
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    Posts
    3,182
    Update your sound drivers, i know it seems unlikely but it can be the cause of this.

  3. #3
    Ok, I just tried that as well as updating everything else I can think of. Still get the same thing. Game freezes then a couple minutes later I get BSOD. Thanks anyway. I had my fingers crossed.

  4. #4
    Banned
    Join Date
    Feb 2011
    Location
    UK
    Posts
    3,182
    When you get the bluescreen can you try and get the first paragraph or something for us, it will help to diagnose the problem.

  5. #5
    Thanks for the help. The BSOD doesn't happen every time. Lately the game will freeze for a few minutes and then computer will simply restart. When I do get the bluescreen it goes by too fast to read completely but it did say something about NV4 display driver. I've been trying to diagnose my graphics card to see if thats the problem but a lot of the info I'm finding is over my head. I used Furmark to test the card and this also made my computer freeze and restart. At this point I'm just trying to isolate what component in my computer is the problem, RAM, CPU, or video card. I ran the windiag memory test to see if the ram was bad and it didn't find any errors. Is there an easy way to test the graphics card without taking it out of my computer completely?

  6. #6
    Banned
    Join Date
    Feb 2011
    Location
    UK
    Posts
    3,182
    Seems to be the GPU driver from what you describe, you could try rolling back the drivers a couple of patches and see if it fixes the issue.

    Also the best bet is to try another GPU in the computer, if you have an older one or similar laying about give it a whirl.

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Victory Games is Electronic Arts' dedicated Strategy Gaming studio. Formed in 2010 under the leadership of Jon Van Caneghem, Victory Games has offices in Los Angeles, CA; Austin, TX; and Shanghai, China and is currently focused on the Command & Conquer franchise.